Shipping Information

At Best Jewelry Here, we are committed to delivering your exquisite jewelry pieces with care and efficiency. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, typically within 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, delivered via EMS, typically within 15-25 business days after dispatch.

Please note that delivery times may vary depending on the destination and customs processing.

Returns & Exchanges

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

  • Items must be in their original condition, unworn, and with all tags and packaging intact.
  • Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

  • Engagement Rings: Due to their personalized nature, these items cannot be returned or exchanged unless there is a manufacturing defect.
  • Eternity Jewelry: Customized or engraved pieces are non-returnable.

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order.
  2. Include your order number and a brief explanation of the reason for the return or exchange.
  3. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  4. Package the item securely, including all original packaging, tags, and a copy of your order confirmation or invoice.
  5. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item.

Refund Process

  • Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Please note that shipping fees are non-refundable.

Exchange Process

  • If you are requesting an exchange, please specify the desired replacement item in your initial email.
  • Once the returned item is received and inspected, we will ship the replacement item to you.
  • Shipping fees for exchanges will be waived if the exchange is due to a defect or error on our part.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Best Jewelry Here Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with a Return Authorization Number and further instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need assistance with your return or exchange, please do not hesitate to contact us at:

Thank you for choosing Best Jewelry Here. We appreciate your trust in us and look forward to serving you again.