At Best Jewelry Here, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review our policy below for detailed information on how to proceed.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all tags and packaging intact. Returns and exchanges are accepted within 15 days of receiving your order.

2. Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Engagement Rings: Due to the personalized nature of these items, they cannot be returned or exchanged unless there is a manufacturing defect.
  • Eternity Jewelry: Customized or engraved pieces are non-returnable.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and a brief explanation of the reason for the return or exchange.
  2. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Package the item securely, including all original packaging, tags, and a copy of your order confirmation or invoice.
  4. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping fees are non-refundable.

5. Exchange Process

If you are requesting an exchange, please specify the desired replacement item in your initial email. Once the returned item is received and inspected, we will ship the replacement item to you. Shipping fees for exchanges will be waived if the exchange is due to a defect or error on our part.

6. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Best Jewelry Here Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with a Return Authorization Number and further instructions on how to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

7. Contact Us

If you have any questions or need assistance with your return or exchange, please do not hesitate to contact us at:

Email: [email protected]

Address: 24 Haven Dr, Savannah, US 31406