Faq

Product Questions

1. What types of jewelry do you offer?

We offer a wide range of jewelry including bracelets & bangles, engagement rings, eternity jewelry, ladies’ watches, and necklaces & pendants.

2. Are your products authentic?

Yes, all our products are 100% authentic. We partner with renowned brands like Cartier, Chopard, and Longines to ensure the highest quality.

3. Do you offer customization services?

Currently, we do not offer customization services. However, we have a wide selection of designs to choose from.

1. What are your shipping options?

We offer two shipping options: Standard Shipping via DHL or FedEx (10-15 days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 days).

2. How long does it take to process an order?

Orders are processed within 1-2 business days. After processing, your order will be dispatched according to the chosen shipping method.

3. Do you ship internationally?

Yes, we ship worldwide except for certain remote areas in Asia. Our global shipping network ensures your order reaches you safely.

4. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number to monitor your shipment in real-time.

1. What is your return policy?

You may return your item within 15 days of receipt for a full refund or exchange, provided the item is in its original condition.

2. How do I initiate a return or exchange?

Please contact our customer support team at [email protected] to initiate a return or exchange. We will guide you through the process.

3. Are there any items that cannot be returned?

All items are eligible for return or exchange as long as they are in their original condition and within the 15-day return period.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

2. Is my payment information secure?

Yes, we use secure payment gateways to ensure your payment information is protected.

3. Can I create an account to track my orders?

Currently, we do not offer account creation. However, you can track your order using the tracking number provided after dispatch.

1. How can I contact customer support?

You can reach our customer support team at [email protected] for any questions or concerns.

2. What are your customer support hours?

Our customer support team is available 24/7 to assist you with any inquiries.

Thank you for choosing Best Jewelry Here. We are committed to providing you with an exceptional shopping experience from start to finish.